{"id":9559,"date":"2025-07-10T13:38:29","date_gmt":"2025-07-10T11:38:29","guid":{"rendered":"https:\/\/www.ctp.limo\/?page_id=9559"},"modified":"2025-08-28T12:11:41","modified_gmt":"2025-08-28T10:11:41","slug":"formulaire-de-reclamation","status":"publish","type":"page","link":"https:\/\/www.ctp.limo\/fr\/formulaire-de-reclamation\/","title":{"rendered":"Formulaire de R\u00e9clamation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row wrap_container=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbm-b-xl\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1542188227814{padding-top: 50px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9555-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"9555\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/9559#wpcf7-f9555-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9555\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9555-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<h2 class=\"short\"><strong>Formulaire de <\/strong> R\u00e9clamation<\/h2>\n<div class=\"row\">\n    <div class=\"col-lg-12\">\n        <div class=\"form-group\">\n            <label for=\"complaint-form-name\" class=\"font-weight-bold text-dark\">Nom complet : <span style=\"color: red;\">*<\/span> <\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"complaint-form-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required required form-control\" id=\"complaint-form-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"complaint-form-name\" \/><\/span>\n        <\/div>\n    <\/div>\n    <div class=\"col-lg-6\">\n        <div class=\"form-group\">\n            <label for=\"complaint-form-email\" class=\"font-weight-bold text-dark\">Adresse e-mail : <span style=\"color: red;\">*<\/span> <\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"complaint-form-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email required form-control\" id=\"complaint-form-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"complaint-form-email\" \/><\/span>\n        <\/div>\n    <\/div>\n    <div class=\"col-lg-6\">\n        <div class=\"form-group\">\n            <label for=\"complaint-form-phone\" class=\"font-weight-bold text-dark\">Num\u00e9ro de t\u00e9l\u00e9phone : <\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"complaint-form-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel form-control\" id=\"complaint-form-phone\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"complaint-form-phone\" \/><\/span>\n        <\/div>\n    <\/div>\n    <div class=\"col-lg-6\">\n        <div class=\"form-group\">\n            <label for=\"complaint-form-booking-reference\" class=\"font-weight-bold text-dark\">R\u00e9f\u00e9rence de r\u00e9servation : <\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"complaint-form-booking-reference\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" id=\"complaint-form-booking-reference\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"complaint-form-booking-reference\" \/><\/span>\n        <\/div>\n    <\/div>\n    <div class=\"col-lg-6\">\n        <div class=\"form-group\">\n            <label for=\"complaint-form-date-of-service\" class=\"font-weight-bold text-dark\">Date du service : <\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"complaint-form-date-of-service\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date form-control\" id=\"complaint-form-date-of-service\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"complaint-form-date-of-service\" \/><\/span>\n        <\/div>\n    <\/div>\n    <div class=\"col-lg-12\">\n        <div class=\"form-group\">\n            <label for=\"complaint-form-attach-file\" class=\"font-weight-bold text-dark\">Joindre un fichier : <\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"complaint-form-attach-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file form-control\" id=\"complaint-form-attach-file\" accept=\"image\/*,.txt,application\/pdf\" aria-invalid=\"false\" type=\"file\" name=\"complaint-form-attach-file\" \/><\/span>\n        <\/div>\n    <\/div>\n  \n    <div class=\"col-lg-12\">\n        <div class=\"form-group\">\n            <label for=\"complaint-form-message\" class=\"font-weight-bold text-dark\">Veuillez d\u00e9crire votre r\u00e9clamation en d\u00e9tail : <span style=\"color: red;\">*<\/span> <\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"complaint-form-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required required form-control\" id=\"complaint-form-message\" aria-required=\"true\" aria-invalid=\"false\" name=\"complaint-form-message\"><\/textarea><\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"col-lg-12\">\n        <div class=\"form-group\">\n            <label for=\"complaint-form-preferred-contact\" class=\"font-weight-bold text-dark\">Comment pr\u00e9f\u00e9rez-vous \u00eatre contact\u00e9 ? <span style=\"color: red;\">*<\/span> <\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"complaint-form-preferred-contact\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required required form-control\" id=\"complaint-form-preferred-contact\" aria-required=\"true\" aria-invalid=\"false\" name=\"complaint-form-preferred-contact\"><option value=\"Email\">Email<\/option><option value=\"T\u00e9l\u00e9phone\">T\u00e9l\u00e9phone<\/option><\/select><\/span>\n        <\/div>\n    <\/div>\n\n    <div class=\"cf7-cf-turnstile\" style=\"margin-top: 0px; margin-bottom: -15px;\"> <div id=\"cf-turnstile-cf7-3495647957\" class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAABbmMGtYHrykfixF\" data-theme=\"light\" data-language=\"auto\" data-size=\"normal\" data-retry=\"auto\" data-retry-interval=\"1000\" data-refresh-expired=\"auto\" data-refresh-timeout=\"auto\" data-action=\"contact-form-7\" data-callback=\"turnstileCF7Callback\" data-appearance=\"always\"><\/div> <script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-cf7-3495647957\"); if(e&&!e.innerHTML.trim()){turnstile.render(e, {sitekey:\"0x4AAAAAABbmMGtYHrykfixF\"});} }, 200); });<\/script> <br class=\"cf-turnstile-br cf-turnstile-br-cf7-3495647957\"> <style>#cf-turnstile-cf7-3495647957 { margin-left: -15px; }<\/style> <script>document.addEventListener(\"DOMContentLoaded\",function(){document.querySelectorAll('.wpcf7-form').forEach(function(e){e.addEventListener('submit',function(){if(document.getElementById('cf-turnstile-cf7-3495647957')){setTimeout(function(){turnstile.reset('#cf-turnstile-cf7-3495647957');},1000)}})})});<\/script> <\/div>\n\n    <div class=\"col-lg-12\">\n        <p><em><strong>Notice RGPD :<\/strong><br>\nNous respectons votre vie priv\u00e9e. Vos donn\u00e9es seront utilis\u00e9es uniquement dans le but de traiter votre r\u00e9clamation et ne seront pas partag\u00e9es avec des tiers.<\/em><\/p>\n        <div class=\"form-group\">\n            <input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary btn-modern\" type=\"submit\" value=\"ENVOYER LE MESSAGE\" \/>\n        <\/div>\n    <\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_custom_heading text=\u00a0\u00bbVous avez une r\u00e9clamation ou souhaitez nous faire part d\u2019une insatisfaction concernant nos services ?\u00a0\u00bb font_container=\u00a0\u00bbtag:h4|text_align:left\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb skin=\u00a0\u00bbprimary\u00a0\u00bb el_class=\u00a0\u00bbm-t\u00a0\u00bb css_params=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb css_params=\u00a0\u00bb\u00a0\u00bb]<\/p>\n<p data-start=\"718\" data-end=\"860\">Chez CTP.limo, votre exp\u00e9rience compte.<br data-start=\"757\" data-end=\"760\" \/>Si quelque chose n\u2019a pas r\u00e9pondu \u00e0 vos attentes, nous souhaitons en \u00eatre inform\u00e9s afin d\u2019y rem\u00e9dier.<\/p>\n<p data-start=\"862\" data-end=\"1069\">Veuillez utiliser le formulaire ci-dessous pour nous transmettre vos commentaires ou votre r\u00e9clamation.<br data-start=\"965\" data-end=\"968\" \/>Notre \u00e9quipe examinera votre message rapidement et vous r\u00e9pondra avec professionnalisme et attention.<\/p>\n<p data-start=\"1071\" data-end=\"1161\">Votre confort et votre satisfaction restent notre priorit\u00e9 \u00e0 chaque \u00e9tape de votre trajet.<\/p>\n<p>[\/vc_column_text]<div class=\"porto-block\" data-id=\"10568\"><style>.wpb_custom_991192e517ba80822b25b68bbbc51b14 .porto-sicon-title{color: #777777;}.wpb_custom_991192e517ba80822b25b68bbbc51b14.porto-sicon-mobile{--porto-infobox-mpos-align: center;}<\/style>[vc_section][vc_row][vc_column][vc_separator color=\"custom\" gradient=\"yes\"][vc_custom_heading text=\"Bureau de <strong>Paris<\/strong>\" font_container=\"tag:h4|text_align:left\" use_theme_fonts=\"yes\" skin=\"primary\" css_params=\"\"]<div class=\"porto-sicon-box  wpb_custom_991192e517ba80822b25b68bbbc51b14 style_1 default-icon\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-icon circle\" style=\"color:#ffffff;background:#363636;font-size:14px;\"><i class=\"fas fa-map-marker-alt\"><\/i><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"font-size:14px;color:#777777;\"><strong>Adresse:<\/strong> 11 Rue De Javel 75015 , Paris , France<\/h3><\/div> <!-- header --><\/div><!-- porto-sicon-box -->[\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=\"custom\" gradient=\"yes\"][vc_custom_heading text=\"Bureau de <strong>Londres<\/strong>\" font_container=\"tag:h4|text_align:left\" use_theme_fonts=\"yes\" skin=\"primary\" css_params=\"\"]<div class=\"porto-sicon-box  wpb_custom_991192e517ba80822b25b68bbbc51b14 style_1 default-icon\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-icon circle\" style=\"color:#ffffff;background:#363636;font-size:14px;\"><i class=\"fas fa-map-marker-alt\"><\/i><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"font-size:14px;color:#777777;\"><strong>Adresse:<\/strong> 12 Cheveney Walk, Bromley BR2 0XZ London, UK<\/h3><\/div> <!-- header --><\/div><!-- porto-sicon-box -->[\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=\"custom\" gradient=\"yes\"][vc_custom_heading text=\"Bureau d\u2019<strong>Ath\u00e8nes<\/strong>\" font_container=\"tag:h4|text_align:left\" use_theme_fonts=\"yes\" skin=\"primary\" css_params=\"\"]<div class=\"porto-sicon-box  wpb_custom_991192e517ba80822b25b68bbbc51b14 style_1 default-icon\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-icon circle\" style=\"color:#ffffff;background:#363636;font-size:14px;\"><i class=\"fas fa-map-marker-alt\"><\/i><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"font-size:14px;color:#777777;\"><strong>Adresse:<\/strong> 7 Kon\/nou Paleologou, N. Smyrni 17121, Athens, Greece<\/h3><\/div> <!-- header --><\/div><!-- porto-sicon-box -->[\/vc_column][\/vc_row][vc_row conditional_render=\"%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\" css_params=\"\"][vc_column][vc_separator color=\"custom\" gradient=\"yes\"][vc_custom_heading text=\"Ligne d\u2019<strong>assistance<\/strong>\" font_container=\"tag:h4|text_align:left\" use_theme_fonts=\"yes\" skin=\"primary\" css_params=\"\"]<div class=\"porto-sicon-box  wpb_custom_991192e517ba80822b25b68bbbc51b14 style_1 default-icon\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-icon circle\" style=\"color:#ffffff;background:#363636;font-size:14px;\"><i class=\"fas fa-phone\"><\/i><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"font-size:14px;color:#777777;\"><strong>T\u00e9l\u00e9phone:<\/strong> 0044 7367 081043<\/h3><\/div> <!-- header --><\/div><!-- porto-sicon-box --><div class=\"porto-sicon-box  wpb_custom_991192e517ba80822b25b68bbbc51b14 style_1 default-icon\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"font-size:14px;\"><i class=\"far fa-clock\"><\/i><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"font-size:14px;color:#777777;\">Disponible 24h\/24 et 7j\/7<\/h3><\/div> <!-- header --><\/div><!-- porto-sicon-box -->[\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=\"custom\" gradient=\"yes\"][vc_custom_heading text=\"<strong>Jours<\/strong> \/ Heures de travail\" font_container=\"tag:h4|text_align:left\" use_theme_fonts=\"yes\" skin=\"primary\"]<div class=\"porto-sicon-box  wpb_custom_991192e517ba80822b25b68bbbc51b14 style_1 default-icon\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"font-size:14px;\"><i class=\"far fa-clock\"><\/i><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"font-size:14px;color:#777777;\">Toujours Ouvert<\/h3><\/div> <!-- header --><\/div><!-- porto-sicon-box -->[\/vc_column][\/vc_row][\/vc_section]<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row wrap_container=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbm-b-xl\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1542188227814{padding-top: 50px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_custom_heading text=\u00a0\u00bbVous avez une r\u00e9clamation ou souhaitez nous faire part d\u2019une insatisfaction concernant nos services ?\u00a0\u00bb font_container=\u00a0\u00bbtag:h4|text_align:left\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb skin=\u00a0\u00bbprimary\u00a0\u00bb el_class=\u00a0\u00bbm-t\u00a0\u00bb css_params=\u00a0\u00bb\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb css_params=\u00a0\u00bb\u00a0\u00bb] Chez CTP.limo, votre exp\u00e9rience compte.Si quelque chose n\u2019a pas r\u00e9pondu \u00e0 vos attentes, nous souhaitons en \u00eatre inform\u00e9s afin d\u2019y rem\u00e9dier. Veuillez utiliser le formulaire [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9559","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ctp.limo\/fr\/wp-json\/wp\/v2\/pages\/9559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ctp.limo\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ctp.limo\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ctp.limo\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ctp.limo\/fr\/wp-json\/wp\/v2\/comments?post=9559"}],"version-history":[{"count":1,"href":"https:\/\/www.ctp.limo\/fr\/wp-json\/wp\/v2\/pages\/9559\/revisions"}],"predecessor-version":[{"id":10575,"href":"https:\/\/www.ctp.limo\/fr\/wp-json\/wp\/v2\/pages\/9559\/revisions\/10575"}],"wp:attachment":[{"href":"https:\/\/www.ctp.limo\/fr\/wp-json\/wp\/v2\/media?parent=9559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}