General Terms & Conditions
CTP, Comfort Transfer a Paris 808592869. 11 rue de Javel 75015 Paris FR
CTP, Comfort Transfer London 13764868. 12 Cheveney Walk, Bromley BR2 0XZ London, UK.
And you
as partner licensed professional chauffeur, have all necessary legal papers and accept here all terms and conditions to provide safe, reliable and convenient ground transportation chauffeuring service to the passengers that send you digital by CTP and you have accept it through this application :
- You hereby guarantee to provide Transportation Services in accordance with the general terms, agreement as well as laws and regulations applicable in the state where you are providing transportation services, during only the time indicated in the app CTP as client to you.
- Driver app, developed and offered by CTP, allowing Partners or Drivers authorized, to offer passenger transportation services to individuals or companies and communication with chauffeurs and the processing of end customer’s service requests.
- Accept the booking through the app CTP is not obligation, but when you accept obligator by this agreement to provide the services by rigorously following detailed regulations.
- Dress professionally: dark-colored suit, button-up shirt, dark tie, and polished dark leather shoes.
- Your Mercedes car must be clean inside and outside, nonsmoking, 5 years old, without any problem and the car service maintenance control valid.
- Confirm the passenger’s name for your pickup and destination address or terminal station, always.
- Provide an unopened disinfected bottle of water for your Passengers in the car holders.
- The driver performing the transportation services does not request a passenger to provide transportation services directly to that passenger in competition with CTP, either during the period in which the terms remain in effect, or during the 60 months following the transfer service
- Assist your passenger with luggage and escort them for the check in.
- Make sure virucidal hand sanitizer is available in the guest area.
- Disinfect all commonly touched surfaces, and air out the vehicle before every new ride.
- Open the car door for your guests and help them stow potential the luggage in the trunk of the car.
- When the guest is in the vehicle ask them if they would like to listen music, ask if they want you to adjust the temperature of the vehicle and let them know the estimated time of arrival at their destination.
- Drive safely, abide by regulations, avoid distractions, and do not take phone calls when guests are present.
- Always transport babies or underage children in child-safe car seats
- Arrive in the address pick up, 5 minutes before the schedule time as you have in your app. When the address is airport, you must be in the hall arriving follow the time on display airport.
- CTP provide you with the opportunity to *connect* with other affiliate companies or applications, allowing you to accept ride requests from users for free. Additionally, you are welcome to provide transportation services to your private passengers, giving you the freedom to cater to *your own* clientele.
- Follow the flights or train by the systems to be always update for time arrival
- You must wait the client in the address indicate out of the car, 15 min after the schedule time, or 60 min in hall arriving if is airport pickup, (holding passengers name in minimum 10 inches tablet), after this timing try to contact with passenger and contact with service dispatch for necessary options.
- Always use your professional telephone number or email or the app to communicate that already declared here, for communications with passengers, because all others personal numbers or private business cards, forbidden and not bother theme
- You are the sole authorized user of Your app account. You are responsible for maintaining the confidentiality of any password provided by or used by You.
- All payment ways for the missions by the clients and prices will show on your app here clearly, if necessary, collect cash, that will return to the company. If for any risen needs to change price communicate with company.
- Your payment as driver will going on the next month, (20th day maximum) as agreed, for partnership 50%, or commission percentage 20 %, on the mission price, by provide necessary invoice.
- The app is it under localization for follow the service ride.
- After any ride check your car for anything forgotten there and if you found something communicate with the company in order to send it back to the owner.
- Privacy & Discretion for anything you hear or any names or any other private details from or for your passengers.
- During the cooperation with the company CTP and the application CTP, for a period of five years, it is expressly prohibited to attract, negotiate, directly or indirectly, with any customer or passenger or even their employees and relatives, for transportation service from you or relative company to you.
- In case of violation of your duties, and in case of financial penalties to the company, traffic violations, these will be deducted from your next invoice.
- You may terminate this contractional relationship at any time by notifying CTP at least 3 days in advance and delete this app. For the driver that have use any accessories, like for payment or telephone or tablet or anything belongs to CTP must return in same condition that he/she collected.
- If for any extreme reason after you have concern and accept booking, you are NOT available, you can contact with CTP by email or text, to cancel – return the booking.
- In Incident or issues before, during, after the service, No ride performed by the driver for a booking, delay, or no meet and great or any other standards of CTP, causing backup transportation car paying by driver or Handling fee, following applied to your next self-billed invoice.
- CTP entitled to immediately terminate the Agreement and block your access to platform without giving any advance notice in case you breach the General Terms or Agreement and returned, delete anything belongs to CTP .
- CTP is engaging you only in the capacity of an independent contractor as client to you, by invoices services, and not as an employee, for perform scheduled point-to-point transfer services or transport services. After that specific service there is other connection with CTP.
- CTP will collect the following personal data about you: Identity information such as title, full name, date of birth, photograph, private hire license, driver’s license details, or proof of eligibility to enter the driver contract. Contact details such as home and work address, phone number(s), email address(es), emergency contacts. Data with respect to the driver contract, including commencement date, participation in driver training programs, background checks (including criminal records, directorship, and credit checks), membership of professional bodies and data relating to complaints. Financial data, including payments for bookings, your bank or building society account details and tax numbers. Information about your physical or mental health or condition. Your racial or ethnic origin or religious or similar beliefs to monitor compliance with equal opportunities legislation. Information relating to any background check, any criminal proceedings in which you have been involved or the commission of any potential criminal or civil offence for insurance or trust purposes, or when we have been notified of any relevant potential vehicle or driving offences or where there is an allegation of parking, speeding, toll, or other traffic related.
- The personal data provided by the driver to CTP will be used in accordance with CTP privacy policy accessible on the website ctp.limo
- CTP will provides chauffeur data and photo to inform passenger end customer about his booking and the transport can be processed, accounted and paid for.
- These terms shall be governed by and construed in accordance with English and France law or any state give the service transportation. Each party irrevocably submits for all purposes to the exclusive jurisdiction of the English courts or France or any country service given, in all matters relating to this contract, unless resolved by negotiation between them.
Satisfied customer from our service, means a professional driver with seriousness and confidence, with success and a level that stands out
Notes, App usage
Your app usage, is important to manage your ride and inform the passengers. Your app as driver used by CTP and passenger to locate you when driving for them.
You will use the CTP platform on Your smart phone as follow:
We start our self-preparation in the morning or before the scheduled trip, with Dress Code, at the appropriate time so we reach the customer’s reception point 5 minutes before the scheduled time in the plan of the application.
Our car is clean from the previous day, after the end of the services, looking as new. Before we leave it in the parking, we take care to clean inside and outside, body, windows, carpets and floors, luggage compartment empty, so that it looks in excellent condition, smells nice without aromas, with water and wipes in places, ready to accommodate the customers. Remember that a car that has no dust on the body and clean windows looks clean. Obviously to keep it clean do not smoke or eat inside, drink coffee or other beverage and often ventilate it by leaving the windows open.
We start for our service using the application accordingly to inform the customer and the company by pressing the start mission on app 90 min before.
We arrange our time to arrive at the point 5 minutes earlier and after finding a point or the parking, lot at the station where we will wait for the passenger, we press the button that we arrived in the pick-up point and got out of the car so that we can greet him with his name or with the 10” tablet when he approaches.
We greet politely and confirm the name and address he wants, to make sure he is not the wrong person. We open the door for him and put things in the car ourselves.
We start the course after we press the button in the application and we ask if they like Wi-Fi, music or the temperature, and we do not talk again if the passenger does not ask us. We follow the fastest easy route, since we always consult the GPS even if we know the way, for any problems in it, by inform the passengers if they like different route.
We reach the point of disembarkation and after we open the door of the passenger, we put things on his doorstep, or we help him to check in depending if hotel or station a train or airport. We thank him for the trust, we know in advance if he has to pay or not for the service, and after we greet him and they leave first, return to the car to press the key that the race is over. We check the car if it forgot something and everything is in place and we prepare for the next customer by dusting inside and outside, renewing the water, disinfectants and of course fresh air inside.
Always the first contact is the one that remains as an image, a car like new and a driver Lord with a smile.
As user and partner driver of the app you must perform all rides you accept with respect to the low and conditions professionalism as righting here.
When you accept to perform a ride for CTP, you agree to ensure that will adhere to these standards.